Returns and complaints

Collection point for returns

Have you purchased goods from our e-shop and they do not meet your expectations? No problem, you have the right to return the goods within 14 days from the date you received them.Simply fill out this form and send it together with the goods to the following address:

elem6 s.r.o. - Areál Poldi - Comp alfa
Průmyslová 274
272 01 Kladno, Czech Republic

Children's watches and questions

You can find answers to any questions about children's watches here: WatchY4 Academy, LAMAX Connect App, Watchy4 – Podpora.

Collection points for complaints

Please send your complaint together with the filled RMA form to the following address:

Croatia

ITS Intertrade d.o.o.
Unska 2a
10000 Zagreb
Croatia

E-mail: info@its-it.hr

Complete Return and Refund policy can be found here.