Returns and complaints

Collection point for returns

Have you purchased goods from our e-shop and they do not meet your expectations? No problem, you have the right to return the goods within 14 days from the date you received them.Simply fill out this form and send it together with the goods to the following address:

elem6 s.r.o. - Areál Poldi - Comp alfa
Průmyslová 274
272 01 Kladno, Czech Republic

Children's watches and questions

You can find answers to any questions about children's watches here: WatchY4 Academy, LAMAX Connect App, Watchy4 – Podpora.

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Hungary

Customer service

If you have any problems with our products, please do not hesitate to contact us info@lamax-electronics.com.

Service

To report a faulty device, click HERE.

From 1.9.2023 FIXIT Hungary Kft. is the official service centre (elem6@hu.fixit-service.com).

Electromobility service

To report a faulty electromobility product, click HERE.

MaxBlinker by Voltride is specialized service center for dealing with warranty and out of warranty repairs of electromoblity products. (elem6@maxblinker.com)

Complete Return and Refund policy can be found here.

LAMAX ELECTRONICS

LAMAX brings technology that matches your style. It’s a way of living #ToTheMAX — with more sound, more movement, and more fun. We believe in honest quality and smart innovation without empty promises, whether you’re a young ace, an adult with a young spirit, or an adventurer at any age. In our logo, we carry the letter A — ALFA. It stands for number one, a star, and a state of flow where everything just works: a symbol of the courage to be first and to push boundaries. In short, ALFA stands for Activity, Lifestyle, Fun, and Accessibility — four values we build into everything we do. We develop our products with the community, test them thoroughly, and manufacture them without compromise, so they truly serve you every day — #ToTheMAX.