Watchy4 – Support

The battery life always depends on how the watch is used. Under normal operation, the battery lasts about 3 days. However, if the watch is actively used throughout the day with all notifications enabled and high-frequency location tracking (each 9 minutes), it can drain within a day. We recommend enabling power-saving features, such as scheduled on/off times, limiting watch usage during classes, and using localisation manually.

You can pair WatchY4 with any phone that runs on the Android or iOS operating system and has the LAMAX Connect application installed.

WatchY4 Play

Watch, charging cable, manual, T-Mobile SIM card, QR code to download the LAMAX Connect application to communicate with the watch user.

WatchY4 Plus

Watch, charging cable, manual, T-Mobile SIM card, 2 straps and 2 watch covers in different colours, QR code to download the LAMAX Connect application to communicate with the watch user.

In the package with the watch, you will find a T-Mobile SIM card (200MB free), which you insert into the watch. Remove the watch cover and on the left side, you will find the SIM card slot; open it and insert the SIM card. It is not necessary to have an e-SIM, as you can physically insert the card into the watch. This eliminates the complicated setup of the e-SIM and connecting it with a mobile phone.

Yes, you can choose a SIM card from your preferred operator, which must have data purchased for 2G/3G/4G.

You simply enter the PIN code of the SIM card in the watch after switching it on. The PIN code of the SIM card can be deactivated after entering it into the mobile phone in the settings. After deactivating the PIN code, it will no longer be necessary to enter it.

WatchY4 Play

The watch is only water-resistant with an IP68 rating, providing reliable protection in the rain or when in contact with water during hand washing, etc. Although the IP68 rating allows for submersion up to 1 meter, we recommend always removing the watch before bathing and not diving with it. This level of protection is not suitable for prolonged water exposure such as swimming, playing at the pool, or showering.

WatchY4 Plus

The watch is only water-resistant with an IP67 rating, providing reliable protection in the rain or when in contact with water during hand washing, etc. Although the IP67 rating allows for submersion up to 1 meter, we recommend always removing the watch before bathing and not diving with it. This level of protection is not suitable for prolonged water exposure such as swimming, playing at the pool, or showering.

We provide a full two-year warranty on the watches.

You need to download the LAMAX Connect application specifically designed for WatchY4. After downloading the app, register using your email address, where you will receive a verification code. The watch needs to be connected to the internet, either through mobile data or Wi-Fi. Then, press the crown (the button on the right side) on the watch and find and select the BIND option. A QR code will appear, which you scan using the app on your mobile phone, and the watch will pair easily.

You can easily download the LAMAX Connect app from Google Play or the App Store, making it compatible with both Android and iOS devices. After downloading the app, register and pair the watch with your device.

First, please verify the correctness of the email address you entered when registering into the application. If the address is correct, then check if you have blocked message reception or if the email might have been placed in the SPAM folder. You can also ask inside the application to resend the verification code once more.

The number of devices under one account is unlimited.

The average data consumption is around 100 MB monthly. For comparison, a 1-minute video call consumes approximately 4 MB of data.

Swipe your finger from left to right. Here you will find partial settings for the watch. For complete settings, you will need to use the application. This is designed to give you, as a parent, control over the settings.

To connect the watch to wi-if, follow these steps: On the watch, select "MORE" -> "SETTINGS" -> WI-FI. Choose the Wi-Fi network you want to connect to. Enter the Wi-Fi password when prompted.

Once the password is entered correctly, the watch will connect to the Wi-Fi network. After this setup, the watch should be fully functional and configured to connect properly.

There's no need to set the time manually. The watch will automatically obtain the time once a SIM card is inserted. However, you can customize the visual appearance of the time in the MORE menu, where you can choose either digital or analog clocks.

Yes, if e.g. grandparents are taking care of your little one and want to monitor their whereabouts or stay in touch, they can install the app on their phone, be approved as family members and pair the watch using a QR code.

Log messages are first stored on the server and then retrieved by the app. Once the app has obtained the information from the server, it will be automatically deleted and saved locally in the app. After the watch is unbound, all information on the servers will be deleted.

Our servers are situated in Frankfurt, Germany.

You always need to assign the phone number of the watch SIM card in the app. To do this, go to the app settings, select your child's profile, open it, click on "Watch Phone Number," enter the correct phone number assigned by the operator for the watch's SIM card, and save it.

Note: We recommend entering the watch's phone number including the international dialing code (e.g. +420 for the Czech Republic). Instead of the "+" sign, you can use the digits "00" (e,g, 00420 for the Czech Republic).

Everyone connected to the app linked with your child's watch can communicate both within the family chat and individually.

Make sure that location services and microphone permissions are enabled. You need to enable these settings to communicate with your child and view their location.

Another reason could be a switched off or discharged watch.

When the watch is turned off manually, a notification is sent to the application. Manual shutdown of the watch can be disabled in the application. To disable manual shutdown of the watch, go to menu *MORE*, *DEVICE SETTINGS*, *DISABLE SHUTDOWN* and enable. Now the watch can only be turned off remotely from the app.

When the watch battery drops to 20%, a notification will be sent to the app and then after every 5% battery reduction thereafter. From the application, it is possible to switch the watch to energy-saving mode, which will reduce energy consumption. To set the power saving mode, go to the *MORE* menu in the application, *ENABLE POWER-SAVING MODE* and enable.

Note: When the watch is in power saving mode, it only supports showing the time, receiving calls, determining the location from the application and using the SOS button.

The maximum duration for a video call is 5 minutes.

You always need to allow microphone access directly on your mobile phone. This feature is offered right after installing and registering in the app. If you initially denied microphone access, you'll need to enable it in your mobile phone settings. If everything is allowed, uninstall the app, download it again, and log back into your account.

Select the MORE menu - open it and select CONTACTS IN THE WATCH - here you can add anyone your child can reach out to if needed.

Select the MORE category in the app, choose REJECT UNKNOWN CALLS, and turn it on. Now you can be sure that no strangers will be able to call your child.

No, for security reasons, this is not possible. Only the so-called superadmin, who registered through the app and paired the watch with their application first, can approve and add other family members. There is no need to worry about someone else pairing the app and gaining access to the child's data and location.

You can add 15 regular contacts and 3 emergency contacts.

Within the app, it's not possible to monitor specific chats or the content of chats. If you have concerns that your child may be communicating with someone they shouldn't, it's important to talk to your child directly and address the situation with them.

Select the MORE category in the app, choose SAFETY ZONE, and set up a zone according to your needs where your child should stay in your absence. If your child enters or leaves this zone, the app will alert you.

Go to the MORE category in the app, where you'll find RESTRICT WATCH FOR SPECIFIC TIME. Here, you can set the time range when your child is at school or studying at home to ensure they are not disturbed.

In the application, it is possible to monitor steps per day, current and average heart rate and blood oxygenation.

The step data is updated automatically on the watch face and in the application. It is also possible to monitor the heart rate and either call up the measurement of the current heart rate from the application or the watch, or set a continuous measurement - in this case, the data is updated every 10 minutes, both in the application and on the watch face (if one is selected which this view allows). The application then displays both the data from the last measurement or the average for the last 24 hours. To turn on continuous heart rate measurement, go to *MORE* and *HEALTH SETTINGS* in the app. The last health data is % blood oxygenation. This data can be measured once either on the watch or from the application. The application then displays an overview of the measured values ​​for the last 7 days.

Note: Heart rate and blood oxygenation functions are not supported by Watchy4 Play.

Warning: These heart rate monitoring watches are not certified medical devices. The measurements they provide are for informational purposes only and cannot replace professional medical diagnosis. If you have health concerns or questions about your condition, please consult your doctor.

Yes, use the *ADD FRIEND* function. After selecting *START TO MAKE FRIEND* on two Watchy4 watches, the watches will connect and add the other watch as a new contact. To pair, the watches must be within 8 meters of each other. After connecting, the watches can chat with each other, and if they are the same model (Plus or Play), they can also communicate with each other using video calls.