LAMAX Connect Privacy Policy
Effective date of this version: 01.07.2024
Introduction and overview
Your trust is particularly important to us. We are aware of the importance of personal information to you. Therefore, we take corresponding security protection measures following laws and regulations to protect your personal information safely and controllably.
This Privacy Policy (further as Policy) explains how we collect, use, protect, share and process your information and provide you with information about your rights and choices related to that information.
The Policy applies to all personal information collected in any written, electronic, or oral communication, online or offline, including our website, applications and any emails.
Before accessing or using our services, please read and understand this Policy carefully. If you cannot agree to it, please do not access, or use our services. If you have any questions about it, you can temporarily stop using our products or services and contact us through our published contact information. When you use the products or services we provide, it means that you have agreed to us collecting, processing, storing, using and protecting your personal information in accordance with this Policy.
We can modify the Policy at any time and the changes may apply to any personal information we already hold about you, as well as any new personal information collected after the modification. If we make changes, we will notify you by modifying the effective date or the last modified date at the top of this Policy. If we make any major changes to the way we collect, use, or disclose your personal information that affects your rights under this policy, we will notify you in advance.
This Policy will help you understand the following:
1. How do we collect and use your personal information
2. Which personal information do we gather
3. How do we protect your information
4. How do you manage your information
5. How can you contact us
1. How do we collect and use your personal information
To improve service quality and user experience, we will retain information about your service use and related usage methods.
During your use of our services, to identify the abnormal status of your account, to understand the suitability of the product and services, and provide you with customizations that are more suitable for your needs, we may automatically collect your usage and store it as log information including:
1. Device information: We will receive and record the device-related information you use (including but not limited to device model, operating system version, device settings, IP address, operator information), and device information about your location.
2. Service log information: When you use the products, services, or applications, we will automatically collect your detailed usage of our services and save it as a service log, including browsing, clicking to view, and following or sharing information.
3. Other information: To provide you with services, improve our service quality, and optimize your service experience, we will use your personal information in compliance with legal regulations or under your authorization to verify your identity, prevent, detect, and investigate fraud, endangering security, illegal or violating our or affiliate agreements, policies or rules, to protect you, other users, the legitimate rights and interests of us or related parties, to let you participate in surveys about our products and services to improve your user experience and improve the quality of our services, or for any other purposes approved or authorized by you.
2. Which personal information so we gather?
Through your use of the LAMAX Connect application, we gather the following information necessary for its functioning:
1. Watch user activity and fitness – steps made each day, current heart rate and other inputted data (for relevant watch models)
2. Application user identification – name, email and ID of the user
3. Other – contacts saved to application, photos and audio files saved to watches
3. How do we protect your information
To protect your information security, we strive to adopt various physical, electronic, and management security measures that meet industry standards to protect your personal information and prevent your personal information from unauthorized access, public disclosure, use, modification, damage, or loss.
The information and data collected may be stored and processed at the location of our company (elem6 s.r.o., Braškovská 308/15, 161 00, Praha 6) and/or our affiliated companies, or may be stored and processed at the subject that we believe is necessary to know such information.
Unless otherwise required by laws and regulations, we will only retain your personal information for two years necessary to achieve the purpose and delete or anonymize your personal information after the above retention time is exceeded.
The Internet is not a completely secure environment. We strongly recommend that you use a secure complex password to help us ensure the security of your account.
After the unfortunate occurrence of an information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and impact of the security incident, the disposal measures we have taken or will take, and you can independently prevent and reduce risk suggestions, remedial measures for you. We will promptly inform you about the incident by using the information we have available, for example: email, telephone, and push notification. When it is difficult to inform the information subject one by one, we will adopt a reasonable and effective way to issue an announcement.
We respect your information privacy and will never share our customers' personal information with any third party except where we are required to disclose them by a decision of a public authority or by law.
4. How do you manage your information
We attach significant importance to personal information and do our best to protect your rights to inquire, correct, delete, cancel your account, and withdraw your consent to your personal information so that you have sufficient ability to protect your privacy and security.
You can access and manage your information in the following ways:
1. Query, correct and supplement your information: You have the right to inquire, correct or supplement your information. You can view, modify and supplement your personal information in the LAMAX Connect application in your profile settings after logging in to your account. You can view, modify and supplement your personal information in general after contacting our Customer support (contact details in paragraph 5 of this Policy).
2. Delete your information or data gathered: In the following situations, you can request us to delete personal information:
- If our handling of personal information violates laws and regulations;
- If we collect and use your personal information without obtaining your explicit consent;
- If our handling of personal information seriously violates our agreement with you;
- If you no longer use our products or services, or you voluntarily decide to cancel your account;
- If we no longer provide you with products or services forever.
Deleting your personal information or data gathered is possible via our customer support contact or via a specific link for deleting data in the application, which is available at FAQ page of each application. In order to delete your data, for security reasons, you have to fill in a deletion form and we have to validate your identity for which we can request some additional information. Then a 30-days cooling off period starts when you can still withdraw your request. After that, your data will be deleted.
3. Cancel your account
Canceling and deleting your account is also possible via our customer support contact or via the same specific link for deleting data/account in the application, which is available at FAQ page of each application. In order to delete your account, for security reasons, you have to fill in a deletion form and we have to validate your identity for which we can request some additional information. Then a 30-days cooling off period starts when you can still withdraw your request. After that, your account will be deleted.
After you actively cancel your account, we will stop providing you with products or services, delete your personal information or make it anonymized in accordance with the requirements of applicable laws.
5. How can you contact us
You can contact our Customer Support anytime on info@elem6.com. We reply within 24 hours.