Terms of service

Terms and Conditions

(hereinafter referred to as "OP")

Article I.

Introductory provisions and basic concepts

  1. These Terms and Conditions govern the relations between elem6 s.r.o., Braškovská 308/15, 161 00 Prague 6, Czech Republic, ID No.: 24232335, VAT No.: CZ24232335, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 200563 (hereinafter referred to as "Seller") and the Buyer. Further information about the Seller is available on the website eshop.lamax.eu.
  2. These T&C are valid for purchases made in the online shop eshop.lamax.eu (hereinafter referred to as the "Online Shop"). 
  3. -If the buyer is a consumer, the relations with the Seller are governed by Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as "CC") and Act No. 634/1992 Coll., on Consumer Protection (hereinafter referred to as "ZoOS"), with the agreement of the parties and these OP always prevail.
  4. A consumer is anyone who, outside the scope of his business activity or outside the scope of his independent exercise of his profession, concludes a contract with the Seller or otherwise deals with him.
  5. If the buyer is an entrepreneur or a legal entity, the consumer rights provided for by law and these GTC do not apply. An entrepreneur is anyone who acts within the scope of his/her business activity or in the name or on behalf of an entrepreneur. If the Buyer, when acting towards the Seller (e.g. in the order or registration), indicates his/her identification number (ID number), they declare that they are acting and acting as an entrepreneur in the given relationship.
  6. These OP are an integral part of the purchase contract concluded between the Seller and the Buyer. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract can only be concluded in the Czech language.
  7. The Seller reserves the right to change the terms and conditions at any time. The changed terms and conditions will be announced in an appropriate manner on the website of the Online Shop. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
  8. By concluding the Purchase Agreement, the Purchaser confirms that he/she has read and agrees to these Terms and Conditions. The Buyer is sufficiently notified of these Terms and Conditions prior to placing the order and concluding the Purchase Contract and thus has the opportunity to familiarize himself with them. These T&C are published on the website of the Online Shop and the Buyer is thus enabled to archive and reproduce them.
  9. The Buyer acknowledges that by concluding the Purchase Agreement, he/she does not acquire any industrial property rights (e.g. trademarks, industrial designs, licenses), unless otherwise expressly agreed for a specific case.


Article II.

User account

  1. Based on the registration made on the Internet Shop website, the Buyer can access his user interface (hereinafter referred to as "user account"). From his user account, the Buyer can order goods. If the Online Shop allows it, the Buyer can also order goods without registration.
  2. When registering on the Internet Shop website and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information provided in the user account in case of any change. The information provided by the Buyer in the user account and when ordering goods is considered correct by the Seller.
  3. Access to the user account is secured with a username and password. The Buyer shall maintain confidentiality regarding the information necessary to access his/her user account and acknowledges that the Seller shall not be liable for any damages arising from the Buyer's breach of this obligation.
  4. The buyer is not entitled to allow third parties to use the user account.
  5. The Seller may cancel the user account, especially if the Buyer does not use his/her user account for more than 1 year or if the Buyer violates his/her obligations under the Purchase Agreement (including the Terms and Conditions).
  6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment of the Seller or third parties.


Article III.
Conclusion of the Purchase Agreement

  1. The Seller's catalogue of goods is presented on the Internet Shop website, including the prices of individual items. The prices of the goods include VAT and all related charges. 
  2. To order goods, the buyer fills in the order form on the Internet shop website. An order for goods created on the Internet Shop website is a proposal for the conclusion of a purchase contract. Before sending the order to the Seller, the Buyer is obliged to check and change the data he has entered in the order. The prices of the goods are valid at the moment of order execution, i.e. its sending to the Seller.
  3. By submitting an order, the buyer undertakes to pay the purchase price (or other payments specified in the order, such as in particular transport costs).
  4. After sending the order, the Seller informs the Buyer by e-mail to the address provided by the Buyer that his order is registered in the system. This message is automatic information for the Buyer that the Seller has received his order. In the following days, the Buyer will receive another e-mail in which the order will be confirmed by the Seller and the purchase contract will be concluded. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone). 
  5. The buyer agrees to the use of remote communication means in concluding the purchase contract. Costs incurred by the Buyer in the use of remote means of communication in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) shall be borne by the Buyer. The Seller does not charge any additional fees; this does not apply to payments for transport, packaging or any other payment specified in the specific order.
  6. The Buyer acknowledges that the data in the tax document (invoice) already issued cannot be changed. The data in the tax document (invoice) can only be changed if the Buyer has not yet received and paid for the goods.


Article IV.
 Price of Goods and Payment Terms

  1. The Seller reserves the right to change prices. Valid prices are confirmed to the Buyer by the Seller at the time of order confirmation.
  2. The Seller is entitled to require a deposit of up to 100% of the order value before delivery of the subject of performance. In the event that an advance payment is required, a document "Advance Invoice - Tax Document" shall be issued. After delivery of the goods, the value of the advance shall be deducted from the tax invoice.
  3. The Seller allows you to make payment in the following ways:
    • payment by cash on delivery;
    • online card payment;
    • payment by bank transfer:
      • for payments in CZK the account number is: 2600118239/2010;
      • for payments in EUR the account number is: 2800431182/2010

(IBAN: CZ7220100000002800431182, SWIFT: FIOBCZPPXXX).

  1. In the case of non-cash payment by bank transfer, the buyer is obliged to indicate the relevant variable symbol of the payment.
  2. In the case of non-cash payment, the Buyer's obligation to pay the price is fulfilled at the moment of crediting the relevant amount to the Seller's account.
  3. Together with the purchase price, the buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount specified in the order. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
  4. The Seller requires payment of the purchase price before the Buyer accepts the goods. 
  5. Any discounts (discount coupons, promotions, etc.) cannot be combined.
  6. On the basis of the purchase contract, the Seller shall issue a tax document - invoice to the Buyer. The Seller is a payer of value added tax. The Seller shall send the tax document - invoice to the Buyer in electronic form to the Buyer's electronic address.


Article V.
Transportation and Delivery of Goods

  1. Delivery of the goods will be made as soon as possible, usually within 1 - 5 working days, depending on availability and operational possibilities. In exceptional cases, the delivery time may be longer.
  2. The place of collection of the goods is determined on the basis of the buyer's order. Delivery of the goods to the address specified in the Buyer's order shall be deemed to have been fulfilled. 
  3. The shipment with the goods normally contains a delivery note, instructions for use of the product in Czech and a warranty card (if the manufacturer encloses it with the product). If the Seller does not enclose a warranty certificate with the product, the tax document - invoice - shall be used for these purposes.
  4. Delivery of goods is provided by the Seller to an address within the Czech Republic. The cost of shipping varies according to the chosen method of transport. The specific method of delivery is chosen by the buyer himself, when creating an order. The possible method of transport and the conditions of transport of goods are listed on the website of the Internet shop in the section "Postage and payment".
  5. Upon receipt of the goods from the carrier, the buyer is obliged to thoroughly inspect the shipment. In case the packaging is damaged or other facts appear which indicate that the goods themselves may be damaged, the buyer is obliged to make a note of the damage to the packaging (discrepancy upon delivery) with the carrier or the employee of the dispatch point or to refuse to accept the shipment.
  6. If the Buyer does not provide a record of damage to the packaging or does not properly identify defects in the shipment without undue delay, the Seller may claim compensation for damages incurred in this connection.
  7. By signing the delivery note, the buyer agrees to accept the goods and confirms that the shipment is not damaged.
  8. Installation of the goods and assembly are not part of the purchase contract.


Article VI.
Withdrawal from the Purchase Agreement


  1. The buyer has the right to withdraw from the order at any time before the goods are dispatched, without any penalty. Cancellation can be made either by phone at +420 608 221 112 or by e-mail at info@elem6.com.
  2. Within 14 days from the day following the day on which the buyer or his representative takes over the goods, or from the receipt of the last delivery of goods, if the order contains several items or consists of several parts, the buyer who is a consumer has the right to withdraw from the purchase contract without giving any reason.
  3. For the purpose of exercising the right to withdraw from the purchase contract, the buyer is obliged to inform the Seller of his withdrawal in the form of an unambiguous statement in writing to the address of his registered office or electronically to the email info@elem6.com. For this purpose, the Buyer may use the sample withdrawal form available here.
  4. The Buyer acknowledges that it is not possible to withdraw from a contract for the supply of goods that:
    • has been modified according to the buyer's wishes;
    • is perishable;
    • was irretrievably mixed with other goods after delivery;
    • has been removed from its packaging by the purchaser and cannot be returned for hygiene reasons;
    • is an audio or video recording or a computer program if the original packaging has been damaged.
  5. In order to comply with the deadline for withdrawal from the purchase contract, it is sufficient to send the Seller a notice of exercising the right to withdraw from the contract before the expiry of the relevant deadline.
  6. If the Buyer withdraws from the Purchase Contract, all payments received from the Buyer, including the cost of delivery of the goods (except for additional costs incurred as a result of the Buyer's chosen method of delivery, which is different from the cheapest method of delivery offered by the Seller), will be sent back to the Seller without undue delay, no later than 14 days from the date on which the Seller was informed of the Buyer's decision to withdraw from the Contract and when the Seller received the undamaged goods back from the Buyer. The same means of payment used for the initial transaction will be used to send the payments, unless the Buyer expressly specifies otherwise.
  7. The Buyer is obliged to send the received goods back to BELS cz within 14 days from the day he notifies the Seller that he withdraws from the purchase contract.
    Nuselská 307/110, 140 00 Prague 4. The deadline is considered to have been met if the goods are handed over to the carrier before the deadline expires.
  8. The costs associated with the return of the goods shall be borne by the buyer.
  9. The Buyer shall be liable for the depreciation of the goods in the period from their receipt to their return to the Seller, except in the case of handling the goods only in a manner necessary to become familiar with the nature and characteristics of the goods, including their functionality. The Seller is entitled to unilaterally set off the claim for payment of the damage incurred against the Buyer's claim for reimbursement of the purchase price.
  10. If a gift is provided to the buyer together with the goods, the gift contract between the Seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase contract, the gift contract regarding such gift is terminated and the buyer is obliged to return the gift together with the goods to the Seller.
  11. The Seller reserves the right to cancel the purchase contract or not to accept the order or part of it, especially in the following cases:
    • the goods are no longer manufactured or delivered to the Seller;
    • the price of the goods has changed;
    • in case of an error in the price of the goods (i.e. a price different from the usual price for this type/type of goods).
  12. In the event of cancellation of the order (or withdrawal from the purchase contract) by the Seller, the Seller shall immediately contact the Buyer in order to agree on further action. In the event that the Buyer has already paid the purchase price or a part thereof, and unless otherwise agreed, the Seller is obliged to return to the Buyer all payments received from him, no later than 14 days from the notification of the Buyer about the cancellation by the Seller. The same means of payment used for the initial transaction will be used for the refund.


Article VII.
Liability for Defects and Warranty

  1. The seller is liable for defects in accordance with the provisions of the Civil Code.
  2. More detailed conditions of liability for defects, warranty, complaints and return of goods are regulated by the Complaints Code available here. 


Article VIII.
Out-of-Court Resolution of Consumer Disputes

  1. A Buyer who believes that the Seller has in any way harmed him or failed to meet his obligations may at any time contact the Seller in writing at his registered office address or electronically at the email address info@elem6.com.
  2. If it is not possible to resolve any dispute, the buyer, who is a consumer, also has the right to resolve the consumer dispute out of court.
  3. The entity (ADR) for out-of-court resolution of consumer disputes between the Seller and the consumer is the Czech Trade Inspection Authority or another entity authorized by the Ministry of Industry and Trade, see https://www.mpo.cz/dokument169867.html.
  4. At the Czech Trade Inspection Authority, the consumer has the opportunity to submit a proposal via an on-line form available on the website of the Czech Trade Inspection Authority: https://adr.coi.cz/cs.
  5. The consumer may file a motion for the initiation of out-of-court dispute resolution within 1 year from the moment when he/she first filed his/her claim with the Seller. Unsuccessful attempts to resolve the dispute must be documented at the time of filing the application. The matter must also not have been previously decided by a court, arbitration or other ADR body.
  6. Consumers can also submit a claim through the EU's out-of-court consumer dispute resolution platform, which is available online at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS.

Only a consumer living in the EU can file a claim here.

  1. If the consumer is not satisfied with the out-of-court settlement of a consumer dispute, or if he/she believes that the Rules for Out-of-Court Settlement of Consumer Disputes have been violated during the proceedings, he/she may file a complaint in writing to the address of the Ministry of Industry and Trade or to the email address adr@mpo.cz.
  2. In the case of cross-border disputes, the European Consumer Centre of the Czech Republic assists consumers in accessing the competent out-of-court consumer dispute resolution body.
  3. The costs of out-of-court settlement of consumer disputes are borne by the parties themselves.


Article IX.
Take-back of electrical equipment

  1. Never dispose of used electrical equipment in municipal waste!
  2. The symbol (crossed-out bin) on the product or in the accompanying documentation means that used electrical or electronic products must not be disposed of with municipal waste or elsewhere than at a collection point. Such a product may contain a number of hazardous substances that are harmful to the environment and human health, or a number of precious materials that can be reused, thus protecting raw material resources and the environment. In this respect, consumers and other end-users of electrical equipment have a crucial role to play, as they make a significant contribution to the protection of the environment and human health by being responsible and disposing of used electrical equipment and waste at designated sites. In order to dispose of the product properly, the purchaser is obliged to take it to the designated collection points where it will be accepted free of charge. Non-functioning products should not be dismantled by the buyer but handed in complete.
  3. The Seller is involved in the collective system for the take-back of electrical equipment ASEKOL a.s. with its registered office at Československého exilu 2062/8, 143 00 Prague 4. The website www.asekol.cz/asekol lists the negative effects of substances used in batteries or accumulators, graphic symbols for separate collection, information on the implementation of separate collection and its importance. The purchaser is also entitled to return electrical equipment, electrical waste or batteries or accumulators to the collection points designated for the collection of the said waste in the respective municipality.
  4. Buyers can hand in old electrical equipment free of charge at ASEKOL a. s. collection points listed at the following link: https://www.asekol.cz/asekol/sberna-mista/. If the order is delivered by means of a transport service, the Seller usually offers the collection of used electrical equipment of similar type and use in the same number of pieces (piece for piece). If the Buyer is interested in this service, it is necessary to send this request to info@elem6.com before placing the order. The Seller will then confirm or reject the request according to its current capacity.


Article X.
Final Provisions

  1. The Buyer acknowledges that the Seller shall not be liable for any errors resulting from third party interference with the Internet Shop website or from the use of the website contrary to its purpose.
  2. The invalidity or ineffectiveness of any provision of these T&Cs shall not affect the validity and effectiveness of the other provisions.
  3. These OPs, as well as the rights and obligations related to them, are governed by the law of the Czech Republic.
  4. These Terms and Conditions are valid and effective from 1.12.2024 and cancel the previous Terms and Conditions.

In Prague on 1.12.2024.