Returns and complaints

Collection point for returns

elem6 s.r.o. - Areál Poldi - Comp alfa
Průmyslová 274
272 01 Kladno, Czech Republic

Children's watches and questions

You can find answers to any questions about children's watches here: WatchY4 Academy, LAMAX Connect App, Watchy4 – Podpora.

Collection points for complaints

Please send your complaint together with the filled RMA form to the following address:

Germany

We are sorry to hear that you are having problems with your product. To resolve it quickly and from the comfort of your own home, please register your complaint HERE. We will take care of the rest.

All complaints about our products are handled by our authorized FIXIT SA service (elem6@de.fixit-service.com).

Complete Return and Refund policy can be found here.

LAMAX ELECTRONICS

LAMAX brings technology that matches your style. It’s a way of living #TO THE MAX — with more sound, more movement, and more fun. We believe in honest quality and smart innovation without empty promises, whether you’re a young ace, an adult with a young spirit, or an adventurer at any age. In our logo, we carry the letter A — ALFA. It stands for number one, a star, and a state of flow where everything just works: a symbol of the courage to be first and to push boundaries. In short, ALFA stands for Activity, Lifestyle, Fun, and Accessibility — four values we build into everything we do. We develop our products with the community, test them thoroughly, and manufacture them without compromise, so they truly serve you every day — #toTheMAX.